Our Policies & Procedures
Office Policies
24hr Cancellation Policy:
If a client should need to cancel we ask for notice as soon as possible, the more time we have is much appreciated so we can fill that spot. We understand that life happens to all of us and at times we need to cancel on short notice. If a client cancels within 24hr or less more than once we will charge 80 percent of the session price and if the client continues to break this policy we have the right to not rebook them.
Cleaning Policy
We are committed to creating a clean, fresh environment for our clients. We keep an extended amount of time between each session to spray and wipe all surfaces down and turn the HEPA filter on high during this time. We also have essential oil diffusers and the HEPA filter going at all times to assist in air quality.
New Client Protocols
- We ask that all clients be showered with washed hair that day prior to coming to the appointment.
- If you have shown signs of any illness prior to the appointment we kindly ask that you let us know in advance, so we can plan accordingly to reschedule you.
- Do arrive at least 10/15 mins early to fill out a health intake.
- We kindly ask that you take your shoes off at the door.
- PPE Masks are optional, but recommended.
- Clients are recommended to stay hydrated after the session.
Health Questionnaire
Staying healthy starts with us, please consider these questions below before coming to your appointments